Terms of Trade – Promotional Division

To ensure a smooth and efficient process for all orders, the following terms apply:

Deposit & Payment

• A 50% deposit is required upfront to initiate your order.

• The remaining 50% and any outstanding balance must be settled in full before any branded promotional items will be dispatched.

Artwork & Approval

• Clients are responsible for supplying their logo and artwork.

• A design mockup will be provided for approval before production starts.

• Production will not proceed until final approval is received.

Production & Dispatch

• Production begins once full payment is received and artwork is approved.

• Standard lead time for dispatch is 4–7 working days, depending on the product and volume.

Delays

• Brand Circle cannot be held liable for delays due to late approvals, incomplete artwork, or outstanding payments.

Urgent Orders

• Rush orders may be accommodated by prior arrangement and may incur additional fees.

1. Refund Policy for Delayed Artwork Approval

If artwork approval is not received within 20 days from the date of payment, clients may request a refund. A 20% service fee will be deducted from the refundable amount to cover administrative and processing costs related to the order.

Artwork approval is necessary to proceed with production. Approval can be provided via email, WhatsApp, or other written confirmation. All artwork approvals are final and cannot be modified once approved.

2. Returns Policy for Marketing Materials

Our Promo Division sources materials from multiple suppliers. In some cases, an item may be procured from one supplier while branding or printing is completed by another.

Claims for returns or issues must be made within 14 days of delivery. After this period, returns will not be accepted. We advise clients to inspect all items upon receipt to ensure they meet expectations and are free of defects.

Due to the customized nature of branded items, returns and exchanges are only accepted if there is a clear defect or error that does not align with the approved artwork or specifications provided at the time of order.

3. Insurance and Delivery

We coordinate deliveries through third-party courier services. Please note that these shipments are not insured, and Brand Circle cannot be held responsible for any damages or losses incurred during transit.

If clients prefer insured shipping, they may arrange their own courier or request an insured delivery at an additional cost, to be agreed upon before dispatch.